Information We Collect

When you work with us or visit our website, we collect different types of information. Some you provide directly—like when you fill out a contact form. Other information comes from how you use our services.

Personal Information You Provide

• Contact details including your name, email address, phone number, and business address
• Company information when you're representing an organization
• Project details and business objectives you share during consultations
• Financial information necessary for service agreements and payments
• Communications you send to us through email, phone, or our contact forms

Automatically Collected Data

Our website collects technical information about your visit. This includes your IP address, browser type, pages you view, and how long you spend on each page. We use this to improve our website and understand what content matters most to visitors.

How We Use Your Information

We don't collect data just to have it. Everything we gather serves a specific purpose related to providing and improving our venture building services.

Data Sharing and Third Parties

We don't sell your information. Never have, never will. But running a business means we sometimes need to share data with trusted partners who help us deliver services.

Service Providers We Work With

• Cloud hosting providers who store our systems and data securely in Australian data centres
• Payment processors who handle financial transactions with bank-level security
• Email service providers who help us communicate with clients effectively
• Professional advisors including accountants and lawyers when necessary for client work
• Analytics services that help us understand website performance without identifying individuals

All these partners are contractually obligated to protect your information and use it only for the specific purposes we authorize. We vet them carefully and regularly review their security practices.

Your Privacy Rights

Under the Australian Privacy Act and Australian Privacy Principles, you have several rights regarding your personal information. These aren't just legal requirements—we genuinely want you to feel in control of your data.

To exercise any of these rights, just send us an email at info@quoryplex.com. We'll verify your identity and respond within the timeframes required by Australian law.

Data Security Measures

Protecting your information isn't just about compliance—it's about maintaining the trust you place in us when you share sensitive business details.

Technical Safeguards

• All data transmission uses TLS encryption to prevent interception
• Information stored on our systems is encrypted at rest using AES-256 encryption
• We use firewalls and intrusion detection systems to monitor for unauthorized access
• Regular security audits and vulnerability assessments identify potential weaknesses
• Multi-factor authentication protects access to systems containing personal data

Organizational Measures

Technology alone isn't enough. Our team follows strict protocols for handling personal information. Access is limited to staff who genuinely need it for their work. We conduct regular privacy training and maintain clear procedures for responding to data breaches.

Data Retention and Deletion

We don't keep your information indefinitely. Different types of data have different retention periods based on business needs and legal requirements.

How Long We Keep Information

• Contact form inquiries: Deleted after 12 months if no business relationship develops
• Client project data: Retained for 7 years after project completion to meet Australian tax obligations
• Financial records: Kept for 7 years as required by Australian taxation law
• Marketing communications: Stored until you unsubscribe, then deleted within 30 days
• Website analytics: Aggregated and anonymized after 26 months

When retention periods expire, we securely delete information using methods that make recovery impossible. For physical documents, we use cross-cut shredding. Digital data is overwritten multiple times before storage media is disposed of.

International Data Transfers

We primarily store data within Australia. However, some of our service providers operate cloud infrastructure with servers in multiple locations. When your information is transferred internationally, we ensure appropriate safeguards are in place.

This includes using providers who participate in recognized privacy frameworks and signing Standard Contractual Clauses that provide legal protection equivalent to Australian privacy law. We regularly review where our data is stored and ensure all locations meet our security standards.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device. Most are essential for the website to function properly. Others help us understand how visitors use the site so we can make improvements.

Types of Cookies We Use

• Essential cookies that enable basic website functionality like secure areas and contact forms
• Performance cookies that collect anonymous data about which pages are visited most often
• Functional cookies that remember your preferences to improve your experience

You can control cookies through your browser settings. Blocking some cookies might affect website functionality, but you'll still be able to access most content. We don't use advertising cookies or share cookie data with third-party advertisers.

Children's Privacy

Our services are designed for businesses and professional clients. We don't knowingly collect information from anyone under 18 years of age. If we discover we've inadvertently collected data from a child, we'll delete it immediately.

Changes to This Policy

Privacy laws evolve, and so do our business practices. When we update this policy, we'll change the "Last Updated" date at the top. For significant changes that affect how we use your information, we'll notify active clients directly via email.

We recommend checking this page occasionally to stay informed about how we're protecting your information. Previous versions are available on request if you want to see what's changed.

Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact us first. We'll investigate your complaint and respond within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy compliance in Australia.